Contact us

Get in touch with MyDoctor

Whether you’d like to book an appointment, find out more about our services, or share feedback, we’re here to help. 

GP appointments can be booked online 

Book Online

For anything else - including enquiries, suggestions, or interest in upcoming services - please use the contact form below. Your feedback helps us continue to improve the care we provide.

Address:
Certa House
First Floor
Lower Warrengate
Wakefield
WF1 1SA

Contact:

MyDoctor: 01924 967647

reception@mydoctorclinic.uk

Northern Health: 01924 208635

admin@northern-health.com

    Make an enquiry online using this form and one of our team will be in touch. By using this form you agree with the storage and handling of your data by our team.

    Frequently Asked Questions

    Navigating healthcare can be complex, so we've compiled a list of frequently asked questions to help you get the information you need quickly and easily.

    If you don't find what you're looking for, please feel free to contact us for further assistance.

    How do I book an online GP appointment?

    We currently offer both video consultations and telephone appointments. Please click here to book your appointment or call our booking team on 01924 967 647.

    Please note on some occasions our experienced GPs may feel a video consultation is the most appropriate consultation for your needs. We will of course discuss this with you at the time of booking.

    If it is felt the telephone consult needs to be held as a video consultation, an email will be sent to you prior to your appointment informing you of the change and this will include a link for your video consultation.

    There will be no additional charge where we feel a video consultation is clinically indicated.

    What can an online service treat?

    Online services can be a quick and efficient way of managing your health but might not be right choice for certain health conditions and management.

    Please note that we do not yet offer repeat prescriptions or ongoing care. 

    Please click here for a list of what we can and can’t treat. 

    Will you inform my GP?

    To support your overall health journey it is our standard practice to forward your consultation and it’s outcome to your GP.

    We also recommend keeping your own GP informed should you require ongoing management and care.

    More information is available at the time of booking and this will be discussed further in your appointment. 

    How do I cancel or amend an appointment

    Please contact our bookings team on 01924 967 647 to cancel your appointment.

    Our free cancellation policy applies to those bookings cancelled with at least 24 hours notice.

    After this time, we reserve the right to withhold 50% of the original booking fee.

    I might not need to see a GP. Can I request a quick prescription?

    If you are looking for a prescription only service please click here.

    You will be required to complete various health questions to ensure that we are able to safely prescribe.

    Our experienced GP’s will review your request and aim to respond within 6 hours.

    In the unlikely event that our GP feels a prescription only service is not appropriate they will contact you to discuss alternative routes and possible re-imbursement.

    How does MyDoctor ensure patient confidentiality and data protection?

    MyDoctor takes patient confidentiality seriously and understands the importance of confidence and trust. Please click here to read our privacy statement for more information.

    We also believe it is important that patients know how to keep themselves and their data safe. Please click here to for more information on keeping yourself safe online and during telehealth services.

    What are the costs associated with MyDoctor’s services?

    At MyDoctor we believe in transparent and honest pricing. We are also passionate about patients being in control of their health journey by choosing how and how long they would like to be seen.

    We believe our pricing structure reflects this. Please click here for our pricing.

    Prescription Only Service – Variable, depending on item. Each item’s pricing will be clear alongside the option for each treatment.